Shipping Policy

At Nyioki Beauty, every order is prepared and packaged with care. The following policy explains our order processing, shipping, delivery, and address guidelines.

Order Processing

Orders are generally processed within 2–5 business days after an order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding federal holidays and other days on which applicable shipping carriers do not operate.

Processing time refers to the time required for Nyioki Beauty to prepare an order for shipment and is separate from the carrier's estimated transit or delivery time.

During periods of unusually high order volume, launches, promotions, holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control, processing or delivery may take longer.

If we are unable to ship an order within the timeframe promised at the time of purchase, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

Shipping Rates

Available shipping methods, rates, and any applicable promotions are displayed at checkout before payment is completed.

Any free shipping offer, promotional shipping rate, or other shipping discount is subject to the terms displayed on the Nyioki Beauty website or at checkout at the time the order is placed.

Delivery Estimates

Once an order has been transferred to the shipping carrier, estimated delivery dates or transit times provided by Nyioki Beauty, Shopify, the carrier, or another shipping service are estimates and are not guaranteed, unless expressly stated otherwise.

Carrier delays may occur because of weather, service disruptions, transportation issues, peak shipping periods, or other circumstances outside Nyioki Beauty's reasonable control.

Nyioki Beauty is not responsible for carrier delays outside our reasonable control, subject to any rights or remedies available under applicable law.

Tracking

When tracking information is available, it will be provided after your order has been prepared for shipment.

Please allow time for the carrier's tracking system to update after a shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has taken physical possession of the package.

Shipping Addresses

Guests are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact hello@nyiokibeauty.com as soon as possible.

We will make a reasonable effort to assist when possible, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Nyioki Beauty is not responsible for delivery issues resulting from an incorrect, incomplete, or outdated address supplied by the guest, except where otherwise required by applicable law.

Returned to Sender Packages

Packages may be returned to Nyioki Beauty because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of delivery, failure to retrieve a package, or another carrier related reason.

If a package is returned to us, please contact hello@nyiokibeauty.com.

When appropriate, we may offer to reship the order after confirming the correct delivery information. Additional shipping charges may apply to reshipment when the return resulted from an incorrect or incomplete address supplied by the guest, refusal of delivery, or failure to retrieve the package.

Original shipping charges are generally nonrefundable once shipping services have been performed, except where a refund is required by applicable law or the issue resulted from an error by Nyioki Beauty.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Verify the shipping address associated with your order.
• Check around the delivery location and any secure or alternate delivery areas.
• Check with other members of your household or anyone who may have accepted the package.
• Contact the shipping carrier for additional delivery information when appropriate.

You may also contact hello@nyiokibeauty.com with your order number so we can review the available tracking information and assist where reasonably possible.

A carrier's “delivered” scan does not automatically determine the outcome of every claim. Missing, stolen, or misdelivered package concerns will be reviewed based on the circumstances and available information. Refunds or replacements are not automatically guaranteed and will be handled in accordance with applicable law and any available carrier claim process.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact hello@nyiokibeauty.com within 3 calendar days of confirmed delivery and provide the information and photographs required under our Return, Refund & Exchange Policy.

This reporting period applies to Nyioki Beauty's voluntary exchange policy and does not limit rights or remedies that cannot be limited under applicable law.

Order Cancellations

If you need to request cancellation of an order, contact hello@nyiokibeauty.com as soon as possible.

We cannot guarantee that an order can be canceled after it has entered processing or shipment preparation.

This does not affect any cancellation or refund right that must be provided under applicable law.

Unfulfilled or Delayed Orders

Nyioki Beauty intends to ship orders within the processing timeframe communicated at the time of purchase.

If we learn that we cannot ship within a promised timeframe, we will handle the delay in accordance with applicable law, including providing notice and an opportunity to accept a qualifying delay or cancel for a refund when required.

If Nyioki Beauty determines that an order cannot be fulfilled, the order will be canceled and the applicable payment will be refunded.

Contact Nyioki Beauty

Questions regarding shipping or an existing order can be sent to:

Nyioki Beauty
hello@nyiokibeauty.com

Please include your order number when contacting us about an existing order.

Every Feeling. Welcome Here.