Return, Refund & Exchange Policy

At Nyioki Beauty, every order is prepared with care. Because lipstick is a personal use cosmetic product, we maintain strict return and exchange guidelines to help protect the health, hygiene, and safety of our guests.

All Lipstick Sales Are Final

Due to health and hygiene considerations, all lipstick sales are final.

We do not accept returns, refunds, or exchanges due to change of mind, shade preference, personal preference, or a product having been opened or used, except where otherwise required by applicable law.

Please review product descriptions and shade information carefully before completing your purchase.

Something Wrong With Your Order?

We want you to receive your Nyioki Beauty order exactly as intended.

If your lipstick arrives damaged, defective, or incorrect, please contact us at hello@nyiokibeauty.com within 3 calendar days of confirmed delivery to submit an exchange request.

This 3 day reporting period applies to Nyioki Beauty's voluntary exchange policy and does not limit any rights or remedies that cannot be limited under applicable law.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photos showing the product and the issue
• Photos of the product's original packaging
• Photos of the shipping package if the item appears to have been damaged during transit

We may request additional photos, information, or a short video when reasonably necessary to properly evaluate a claim.

Submitting an exchange request does not automatically guarantee approval. Each request will be reviewed by Nyioki Beauty before an exchange or replacement is authorized.

Exchange Eligibility

An exchange or replacement may be approved when we determine that an item:

• Arrived damaged
• Has a qualifying product defect
• Is materially different from what was ordered
• Is the incorrect product or shade due to an order fulfillment error by Nyioki Beauty

Items generally will not qualify for an exchange when the issue results from:

• Change of mind
• Selecting the wrong shade
• Personal preference regarding color, texture, or finish
• Normal wear or use
• Improper storage or handling after delivery
• Accidental damage after delivery
• Misuse, alteration, or intentional damage
• Damage occurring after the product was received in acceptable condition

Nyioki Beauty reserves the right to evaluate the information and evidence provided with each request when determining eligibility, subject to applicable law.

Approved Exchanges

If your exchange request is approved, we will contact you with the next steps.

Approved exchanges must be completed within 30 days of the original delivery date, unless Nyioki Beauty provides a different deadline in writing.

Depending on the circumstances, we may require the original product to be returned before a replacement is issued. If a return is required, we will provide return instructions.

Please do not send any product back to us without prior authorization.

Unauthorized returns may not be accepted or processed.

Unless otherwise required by applicable law, Nyioki Beauty is not responsible for products returned without authorization or contrary to the return instructions provided.

Refunds

Because of the hygienic nature of cosmetic products, Nyioki Beauty generally does not provide refunds for lipstick purchases.

When a qualifying damaged, defective, or incorrect product is confirmed, our preferred resolution is an exchange or replacement.

If we determine that an appropriate replacement cannot be provided, another resolution may be offered, including a refund when appropriate or required by applicable law.

Nothing in this policy limits any refund, cancellation, or other remedy that Nyioki Beauty is required to provide under applicable law, including where an order cannot be fulfilled or shipped as required by law.

Shade & Appearance

We make every reasonable effort to display our lipstick shades as accurately as possible. However, colors may appear differently depending on skin tone, natural lip pigmentation, lighting, photography, and device or screen settings.

Differences in how a shade appears on an individual guest are not considered product defects and do not qualify for an exchange or refund unless otherwise required by applicable law.

Shipping & Delivery

Guests are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact hello@nyiokibeauty.com as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing or has shipped.

Nyioki Beauty is not responsible for delivery delays caused by shipping carriers or circumstances outside our reasonable control, subject to any rights or remedies available under applicable law.

If an order cannot be fulfilled or shipped within the timeframe required by applicable law, Nyioki Beauty will provide any notice, cancellation option, refund, or other remedy required by applicable law.

Contact Nyioki Beauty

Questions about your order, an exchange request, or this policy can be sent to:

Nyioki Beauty
hello@nyiokibeauty.com

Please include your order number when contacting us about an existing order so we can assist you as efficiently as possible.

Every Feeling. Welcome Here.